Frequently asked questions.
Straight answers on ordering, delivery, payment, and everything in between.
Yes — creating a free account takes a minute and unlocks the good stuff: member-only deals, points on every order, faster checkout next time, and first access to limited arrivals. Sign up before your first order to start earning from bottle one.
No minimum. Order a single bottle if that's what you need. Delivery is free on orders ₱5,000 and above.
Yes — wine makes a good gift. Add their address at checkout and a gift note if you'd like one included.
Metro Manila and nationwide. We handle Metro Manila deliveries ourselves; everywhere else in the Philippines goes through our courier partner.
Metro Manila: same-day for orders placed before 2:00 PM, next-day for anything after. Provincial: 2–5 business days depending on your location.
Free on orders ₱5,000 and above, anywhere in the Philippines. Below that, Metro Manila is a flat ₱150, and provincial orders are charged at courier rate, calculated at checkout.
Every order is packed to prevent breakage and temperature shock — no bottle leaves us loose in a box.
Credit and debit cards, GCash, and Maya.
Not currently — all orders are paid online at checkout.
Somewhere cool and out of direct sunlight is all most bottles need. Whites, rosés, and sparkling go in the fridge; reds are best kept at room temperature, though a light red is very good with twenty minutes of chill on it. If you're planning to age a bottle rather than drink it soon, let us know and we can advise.
Yes, in small quantities as they arrive. Sign up for The Good Pour, our weekly email, to hear first.
You must be 18 or older to purchase, per Philippine law. We may ask for ID on delivery.
Because wine can't be re-sold once it's left our care, we don't accept returns for a change of mind. If a bottle arrives damaged, faulty (corked, for example), or isn't what you ordered, let us know within 48 hours and we'll replace it or refund it. See Returns & Refunds for details.
Full details on damaged or faulty bottles are on our Returns & Refunds page. Still have a question? Contact us and we'll sort it out.