Customer Care
Returns & Refunds.
The short version: if something's wrong with your order, we'll make it right.
Because wine can't be re-sold once it's left our care, we don't accept returns for a change of mind. Once a bottle leaves us, it's yours.
Damaged, faulty, or wrong items
If a bottle arrives damaged, faulty (corked, for example), or isn't what you ordered, let us know within 48 hours of delivery and we'll replace it or refund it — whichever you prefer.
How to reach us
Get in touch via our Contact page with your order number and a photo of the bottle, and we'll take it from there.